Billing and Subscriptions
Log into your account and go to the Setup>Subscriptions page, then click on Access Billing and Subscriptions.
Or you can click here and use the same email address you use to log into Maestro Update Payment Method
All subscriptions are recurring month-to-month or year-to-year. A valid credit card is required and will be kept on file and billed based on your subscription selected. We bill for future service, meaning charges billed today for a monthly subscription will cover your services for the next 30 days, or next 365 days for annual subscriptions. This equates to a billing cycle, where the cycle begins at the time service starts and recurs in accordance with the subscription selected.
Log into your account and go to the Setup>Subscriptions page, then click on Access Billing and Subscriptions.
Or you can click here and use the same email address you use to log into Maestro. View Current Subscription
Yes, you can cancel your subscription at any time. Your cancellation will take effect at the end of the active billing cycle. If you are a month-to-month subscriber and cancel any time during the billing cycle month, you will continue to have access to the software for the remainder of the billing cycle month. If you are an annual subscriber and cancel any time during the billing cycle year, you will continue to have access to the software for the remainder of the billing cycle year.
Please be aware of our data preservation guidelines. If your account is in a canceled or suspended status, your data will be preserved for 180 days, after which it will be permanently erased from our databases and not retrievable.
Yes, you can downgrade your subscription at any time. For month-to-month and annual subscribers, your downgraded service will begin at the end of your current paid billing cycle, and you will be able to address the software at your current service level until that time.
Yes, you can convert from a monthly subscription to a yearly subscription and benefit from any prepaid discounts (if any). Your new annual subscription will begin at the end of your current billing cycle month.
Yes, you can convert from an annual subscription to a monthly subscription, but any prepaid discounts (if any) will cease. Your new monthly subscription will not take effect until the end of your current billing cycle year. If you intend to do this type of conversion, you will need to make this request a minimum of two-weeks prior to your automatic renewal.
There are no refunds, prorated or otherwise, for paid services, unless the billing was an error on our end.
Managing My Account
Your username is the email address you used when starting the subscription. You can typically find this by finding what email account you receive notification from Maestro Nutrition. If you are still unable to identify your username, please email or call our support.
There is a Reset Password button on the login page. You will be asked to enter your username and then verify your identity through your email account. Once verified, you will be directed to a page to choose a new password.
Data, Privacy, System Requirements
Maestro Nutrition is a web-based software that can be accessed by most devices with internet access and an internet browser. This includes PCs, MACs, and tablets. We recommend a screen resolution no less than 1920×1080, using Google Chrome, Microsoft Edge, Firefox or Apple Safari internet browsers. The patient/client portal is optimized to be utilized on mobile devices. Program speed is entirely dependent on your internet or network speed and bandwidth, age and performance of the device being used.
We maintain your data without limit for active subscribers. Once a subscription is canceled or inactivated in any way, we retain your data for 180 days, after which it will be permanently erased from our database and irrecoverable. This includes patient data, survey data, blood panel data, patient schedules, receipts, users, and any and all ancillary data from your account.
We go to great lengths to ensure your privacy is secured and protected. Please see more here: Privacy policy
We go to great lengths to ensure your data is secured and protected. Please see more here: HIPPA compliance
All data within Maestro is derived based on our proprietary algorithms, with exception to patient data that has been manually entered (name, address, phone, etc.). As a result, data generated within the software, including survey responses either entered manually by the practitioner or by the patient via the patient portal, is not exportable in any manner, outside of the normal download/print/email of patient results as part of the practitioner-patient consultation.